These Terms and conditions are intended for the legal framework of the use of the site,
https://ilaneconsultinginternational.com hereinafter the Site, published by the company ILANE
CONSULTING INTERNATIONAL LTD registration number 16433642 and 167-169 Great
Portland Street, 5th Floor, London, England, W1W 5PF hereinafter the Publisher.
Article 1 – Definitions
The Terms and conditions define the following terms as follows:
Content: means all information and publications available on the Site including text, images,
videos, tables, brands and logos.
Publisher: means the company, publisher of the Site.
Service: set of services provided by the Provider
Site: refers to the website, accessible at https://ilaneconsultinginternational.com
User: any natural or legal person wishing to access the Site and its services
Article 2 – Access to services
The Site offers the User access to the following services:
Consultation of the Content published on the Site
The description of the intervention packages with mention of the services available
Content sharing through social networks
Article 3 – Acceptance and modification of the Terms
Access and use of the Site are subject to acceptance and compliance with these Terms &
Conditions.
The Publisher reserves the right to adapt or modify at any time and without notice the
present general Terms & Conditions, as well as all or part of the Content of the Site.
It is therefore up to the User to consult the latest version of the Terms & Conditions,
accessible on the Site.
Article 4 – Availability of content
The Publisher strives to maintain the Site accessible 24 / 24h, 7 / 7d, except interruption for
the purposes of its maintenance or in case of force majeure.
The Publisher cannot be held responsible for the partial or total unavailability of the Content
or the damage resulting from a partial or total unavailability of the Site, or the presence of
viruses in the Site.
Article 5 – Liability of the User
The User is responsible for the risks related to the use he makes of the information and
Content on the site.
Any use of the service by the User directly or indirectly resulting in damages must be
compensated in favor of the Site.
The User agrees to make remarks respectful of others and the law and accepts that his
publications are moderate or refused by the Publisher, without obligation of justification.
By posting on the site, the User assigns to the Publisher the non-exclusive and free right to
represent, reproduce, adapt, modify, distribute and distribute its publication, directly or by
an authorized third party.
Article 6 – Responsibility of the Publisher
Any malfunction of the server or the network can not engage the responsibility of the
Publisher.
Similarly, the Site cannot be held liable in case of force majeure or the unpredictable and
insurmountable event of a third party.
The Publisher endeavors to publish on the Site a Content deemed reliable. However, the
Publisher cannot guarantee the accuracy of this information and cannot be held responsible
for damages of any nature whatsoever arising from the interpretation or use of the Content
available on the Site.
The use of the Content available on the Site is the sole responsibility of the User, who has
assumed the consequences and the damage that may have occurred without being able to
invoke, under any circumstances, any recourse against the Publisher.
Article 7 – Hypertext links
The Site may contain hypertext links to pages or websites whose content cannot engage the
responsibility of the Publisher. The User must use this information carefully and carefully.
Article 8- Intellectual property
The Content of the Site (logos, texts, graphic elements, videos, etc.) is the exclusive property
of the Publisher and protected by the applicable laws of intellectual property.
The User must obtain the permission of the Publisher before any reproduction, copy,
exploitation or total or partial representation of the content.
Article 9 – Personal data
The personal data collected is treated in accordance with the General Data Protection
Regulation (EU) 2016/679 on the protection of personal data (GDPR).
You can assert your rights of consultation, rectification and deletion by contacting the
Privacy Officer, at the following address: contact@ilaneconsultinginternational.com
The User is informed that this data is neither sold nor transferred to third parties, excluding
partners of the Publisher for the purpose of processing requests from the User.
Despite of all the precautions taken, the Publisher cannot guarantee that third parties will
not intercept the data collected through the forms on the Site. The Publisher cannot
therefore be held responsible for the use that may be made of data collected by dishonest
third parties without his knowledge.
Article 10 – Applicable law and jurisdiction
Any dispute concerning these general conditions of use contract falls under the English Law
(England and Wales) and the exclusive jurisdiction of the Court of England and Wales.
PRIVACY NOTICE
Please read this privacy notice (“Privacy Notice”) carefully as it describes our collection, use, disclosure,
retention and protection of your personal information. This Privacy Notice applies to any website,
application or service which references this Privacy Notice. Where you provide us with or we collect
your personal information in any of the ways described in section 2 below, you agree that we may
collect, store and use it: (a) in order to perform our contractual obligations to you; (b) based on our
legitimate interests for processing (i.e. for internal administrative purposes, data analytics and
benchmarking (see section 3 below for more information), direct marketing, maintaining automated
back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you
may withdraw at any time, as described in this Privacy Notice.
This Privacy Notice may be relevant to you even if you are not a customer of ours, and have never used
a website, application or service of ours. We may have your personal information because we have
received it from a user of a website, application or service of ours.
Brexit: references in this Privacy Notice to “GDPR” will include any “UK GDPR” created by the UK Data
Protection Act 2018 on the UK’s exit from the European Union.
- Who we are
This Privacy Notice applies to all products, applications and services offered by ILANE CONSULTING
INTERNATIONAL LTD registration number 16433642 and located at 167-169 Great Portland Street, 5th
Floor, London, England, W1W 5PF hereinafter the Publisher, and its affiliates, but excludes any products
applications or services that have separate privacy notices which do not incorporate this Privacy Notice. - How we collect information
To the extent permissible under applicable law, we collect information about you and any other party
whose details you provide to us when you:
register to use our websites, applications or services (including free trials); this may include your
name (including business name), address, email address and telephone number. We may also
ask you to provide additional information about your business and your preferences;
place an order using our websites, applications or services; this may include your name
(including business name), address, contact (including telephone number and email address)
and payment details;
use our applications, which may include the collection of metadata;
complete online forms (including call back requests), take part in surveys, post on our message
boards, post any blogs, enter any competitions or prize draws, download information such as
white papers or other publications or participate in any other interactive areas that appear on
our website or within our application or service;
interact with us using social media;
interact with us through our chatbots;
provide your contact details to us when registering to use or accessing any websites,
applications or services we make available or when you update those details; and
contact us offline, for example by telephone, fax, SMS, email or post.
We will also collect your information where you only partially complete and/or abandon any
information inputted into our website and/or other online forms and may use this information to
contact you to remind you to complete any outstanding information and/or for marketing purposes.
We also collect information from your devices (including mobile devices) and applications you or your
users use to access and use any of our websites, applications or services (for example, we may collect
the device identification number and type, location information and connection information such as
statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your
browsing history and your web log information). We may do this using cookies or similar technologies
(as described in section 11 below).
We may enhance personal information we collect from you with information we obtain from third
parties that are entitled to share that information; for example, information from credit agencies, search
information providers or public sources (e.g. for customer due diligence purposes), but in each case as
permitted by applicable laws.
Providing us with information about others
If you provide us with personal information about someone else, you are responsible for ensuring that
you comply with any obligation and consent obligations under applicable data protection laws in
relation to such disclosure. In so far as required by applicable data protection laws, you must ensure
that you have provided the required notices and have obtained the individual’s explicit consent or
otherwise have a legal basis to provide us with the information and that you explain to them how we
collect, use, disclose and retain their personal information or direct them to read our Privacy Notice.
- How we use your information
To the extent permissible under applicable law, we use your information to:
provide any information and services that you have requested or any applications or services
that you have ordered;
compare information for accuracy and to verify it with third parties;
provide, maintain, protect and improve any applications, products, services and information
that you have requested from us;
manage and administer your use of applications, products and services you have asked us to
provide;
manage our relationship with you (for example, customer services and support activities);
monitor, measure, improve and protect our content, website, applications and services and
provide an enhanced, personal, user experience for you;
undertake internal testing of our website, applications, systems and services to test and improve
their security, provision and performance, in which case, we would pseudonymise any
information used for such purposes, and ensure is it only displayed at aggregated levels which
will not be linked back to you or any living individual;
provide you with any information that we are required to send you to comply with our
regulatory or legal obligations;
comply with any other of our regulatory or legal obligations;
detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise
protect our legal rights (including liaison with regulators and law enforcement agencies for these
purposes);
contact you to see if you would like to take part in our customer research (for example,
feedback on your use of our applications, products and services);
to monitor, carry out statistical analysis and benchmarking, provided that in such circumstances
it is on an aggregated basis which will not be linked back to you or any living individual except as
permitted by law;
deliver targeted advertising, marketing (which may include in-product messaging) or
information to you which may be useful to you, based on your use of our applications and
services;
deliver joint content and services with third parties with whom you have a separate relationship
(for example, social media providers); and
provide you with location-based services (for example, advertising and other personalised
content), where we collect geo-location data.
Our website, applications (including mobile applications) and services may contain technology
that enables us to:
check specific information from your device or systems directly relevant to your use of the
websites, applications or services against our records to make sure the websites, applications or
services are being used in accordance with our end-user agreements and to troubleshoot any
problems;
obtain information relating to any technical errors or other issues with our website, applications
and services;
comply with our legal or regulatory obligations;
collect information about how you and users use the functions of the features of our website,
applications and services; and
gather statistical information about the operating system and environment from which you
access our applications or services.
You can manage your privacy settings within your browser or our applications and services (where
applicable).
In addition to the purposes described in this section 3, we may also use information we gather to deliver
targeted advertising, marketing (including in-product messaging) or information to you which may be
useful, based on your use of the website, applications or services or any other information we have
about you (depending on the websites, applications or services, you may able to configure these
features to suit your preferences). Sections 5 and 6 of this Privacy Notice provides further details on how
we will do this.
We may monitor and record our communications with you, including e-mails and phone conversations.
Information which we collect may then be used for training purposes, quality assurance, to record
details about our website, applications and services you order from us or ask us about, and in order to
meet our legal and regulatory obligations generally.
Mobile data
We may obtain information through mobile applications that you or your users install on their mobile
devices to access and use our website, applications or services or which you or your users use to provide
other services related to that mobile application (for example, to sync information from our application
or service with such mobile application). These mobile applications may be our own mobile applications
or those belonging to third parties. Where the mobile application belongs to a third party, you must
read that third party’s own privacy notice as it will apply to your use of that third party mobile
application. We are not responsible for such third party mobile applications and their use of your
personal information.
Mobile applications may provide us with information related to a user’s use of that mobile application
and use of our applications and services accessed using that mobile application. We may use such
information to provide and improve the mobile application or our own application or services. For
example, activity undertaken within a mobile application may be logged.
You can configure our mobile application’s privacy settings on your device but this may affect the
performance of that mobile application and the way it interacts with our applications and services.
Data analytics and benchmarking
We may use information generated and stored during your use of our services for our legitimate
business interests to enable us to give you the best service and/or solutions and the best experience.
These purposes include to:
deliver advertising, marketing (including in-product messaging) or information to you which may
be useful to you, based on your use of services;
carry out research and development to improve our services, products and applications;
develop and provide new and existing functionality and services (including statistical analysis,
benchmarking, insights, receipt recognition and cashflow forecasting services); and
provide you with location based services (for example location relevant content) where we
collect geo-location data to provide a relevant experience.
Please be aware that our use may include personal information of your individual clients, suppliers,
employees and other individuals whose information you input into any of our websites, applications or
services.
Any individual whose personal information we process has the right to object to processing based on
our legitimate interests, and if you wish to do so, please contact us at contact@ilaneconsultinginternational.com
- Sharing your information
We may share your information with:
any company within the ILANE CONSULTING INTERNATIONAL LTD, for the purposes set out in
this Privacy Notice, (e.g. global information and customer relationship management; software
and service compatibility and improvements; and to provide you with any information,
applications, products or services that you have requested);
our service providers and agents (including their sub-contractors) or third parties which process
information on our behalf (e.g. internet service and platform providers, payment processing
providers and those organisations we engage to help us send communications to you) so that
they may help us to provide you with the applications, products, services and information you
have requested or which we believe is of interest to you;
partners, including system implementers, resellers, value-added resellers, independent software
vendors and developers that may help us to provide you with the applications, products,
services and information you have requested or which we believe is of interest to you;
third parties used to facilitate payment transactions, for example clearing houses, clearing
systems, financial institutions and transaction beneficiaries;
third parties where you have a relationship with that third party and you have consented to us
sending information (for example social media sites or other third party application providers);
third parties for marketing purposes (e.g. our partners and other third parties with whom we
work and whose products or services we think will interest you in the operation of your business
activities. For example, financial services organisations (such as banks, insurers, finance
providers), payment solutions providers, software and services providers that provide business
solutions);
credit reference and fraud prevention agencies;
law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
any third party in the context of actual or threatened legal proceedings, provided we can do so
lawfully (for example in response to a court order);
any third party in order to meet our legal and regulatory obligations, including statutory or
regulatory reporting or the detection or prevention of unlawful acts;
our own and ILANE CONSULTING INTERNATIONAL LTD professional advisors and auditors for
the purpose of seeking professional advice or to meet our audit responsibilities;
another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;
another organisation to whom we may transfer our agreement with you; and
Government departments where reporting is mandatory under applicable law.
We may share non-personally identifiable information about the use of our website, applications,
products or services publicly or with third parties but this will not include information that can be used
to identify you.
- Marketing
From time to time, we may use your information to contact you with details about our applications,
products and services which we feel may be of interest to you. We may also share your information with
our group companies and carefully selected third parties so that they (or we) may contact you with
information about their products or services which we feel may be of interest to you. We or they may
wish to contact you for this purpose by telephone, post, SMS or email. You have the right at any time to
stop us from contacting you for marketing purposes. You may also request at any time that we do not
share your information with third parties referred to in this paragraph. If you wish to exercise these
rights you can do so by selecting your contact preferences at the point where you provide us with your
information on our websites, applications or services, using any preference centres we give you access
to or by sending us an email to contact@ilaneconsultinginternational.com You can also unsubscribe from any email
marketing using the links provided in the emails we send to you.
Third party platform advertising
Where you respond to communications we post on third-party platforms (such as LinkedIn, Instagram,
Facebook, Google and Twitter), we may also share your information with those third parties in order to
serve targeted advertising/content to you via the relevant third party platform based on your
profile/interests. Your information is used by the third-party platform provider to identify your account
and serve advertisements to you. You can control what advertisements you receive via the privacy
settings on the relevant provider’s platform and you should consult the third party’s help/support
centre for more information. - Your information and your rights
If you are based within the EEA or within another jurisdiction having similar data protection laws, in
certain circumstances you have the following rights:
the right to be told how we use your information and obtain access to your information;
the right to have your information rectified or erased or place restrictions on processing your
information;
the right to object to the processing of your information e.g. for direct marketing purposes or
where the processing is based on our legitimate interests;
the right to have any information you provided to us on an automated basis returned to you in a
structured, commonly used and machine-readable format, or sent directly to another company,
where technically feasible (“data portability”);
where the processing of your information is based on your consent, the right to withdraw that
consent subject to legal or contractual restrictions;
the right to object to any decisions based on the automated processing of your personal data,
including profiling; and
the right to lodge a complaint with the supervisory authority responsible for data protection
matters (e.g. in the UK, the Information Commissioner’s Office).
If we hold any information about you which is incorrect or if there are any changes to your details,
please let us know by so that we can keep our records accurate and up to date.
If you withdraw your consent to the use of your personal information for purposes set out in our Privacy
Notice, we may not be able to provide you with access to all or parts of our website, applications, and
services.
We will retain your personal information for the duration of our business relationship and afterwards for
as long as is necessary and relevant for our legitimate business purposes, in accordance with at ILANE
CONSULTING INTERNATIONAL LTD Retention, Marking and Destruction Policy or as otherwise
permitted by applicable laws and regulations. Where we no longer need your personal information, we
will dispose of it in a secure manner (without further notice to you).
- Changes to this Privacy Notice
We may change this Privacy Notice from time to time. However we will not reduce your rights under this
Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when
you visit the website (the ‘last updated’ reference tells you when we last updated this Privacy Notice). - Security and storage of information
We will keep your information secure by taking appropriate technical and organisational measures
against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
We will do our best to protect your personal information but we cannot guarantee the security of your
information which is transmitted to our website, applications or services or to other website,
applications and services via an internet or similar connection. If we have given you (or you have
chosen) a password to access certain areas of our websites, applications or services please keep this
password safe – we will not share this password with anyone.
If you believe your account has been compromised, please contact us at contact@ilaneconsultinginternational.com - Transfers outside of the European Economic Area and the UK
Personal information in the European Union and the UK is protected by data protection laws but other
countries do not necessarily protect your personal information in the same way.
Our website and some of our applications or services or parts of them may also be hosted in the United
States or otherwise outside of the UK or the EEA (which means all the EU countries plus Norway, Iceland
and Liechtenstein) (together “EEA”) and this means that we may transfer any information which is
submitted by you through the website or the application or service outside the EEA to the United States
or to other territories outside of the EEA. When you send an email to us, this will also be stored on our
email servers which are hosted in the United States.
We may use service providers based outside of the EEA to help us provide our website, applications and
services to you (for example, platform and payment providers who help us deliver our applications and
services, or advertising or execute your payments) and this means that we may transfer your
information to service providers outside the EEA for the purpose of providing our applications,
advertising and services to you.
We take steps to ensure that where your information is transferred outside of the EEA by our service
providers and hosting providers, appropriate measures and controls in place to protect that information
in accordance with applicable data protection laws and regulations. For example, we may share
information with our group companies or affiliates based outside the EEA for the purposes envisaged by
this Privacy Notice. ILANE CONSULTING INTERNATIONAL LTD are subject to ILANE CONSULTING
INTERNATIONAL LTD data protection policies designed to protect data in accordance with EU data
protection laws. In each case, such transfers are made in accordance with the requirements of
Regulations (EU) 2016/679 (the General Data Protection Regulations or “GDPR”) and may be based on
the use of the European Commission’s Standard Model Clauses for transfers of personal data outside
the EEA.
By using our website, products or services or by interacting with us in the ways described in this Privacy
Notice, you consent to the transfer of your information outside the EEA in the circumstances set out in
this Privacy Notice. If you do not want your information to be transferred outside the EEA you should
not use our website, applications or services.
Further information
If you have any queries about how we treat your information, the contents of this Privacy Notice, your
rights under local law, how to update your records or how to obtain a copy of the information that we
hold about you, please write to our Chief Data Protection Officer, at ILANE CONSULTING
INTERNATIONAL LTD registration number 16433642 and located at 167-169 Great Portland Street, 5th
Floor, London, England, W1W 5PF hereinafter the Publisher.or send an email to: contact@ilaneconsultinginternational.com
Other sites and social media
If you follow a link from our website, application or service to another site or service, this Privacy Notice
will no longer apply. We are not responsible for the information handling practices of third party sites or
services and we encourage you to read the privacy notices appearing on those sites or services.
Our websites, applications or services may enable you to share information with social media sites, or
use social media sites to create your account or to connect your social media account. Those social
media sites may automatically provide us with access to certain personal information retained by them
about you (for example any content you have viewed). You should be able to manage your privacy
settings from within your own third party social media account(s) to manage what personal information
you enable us to access from that account.
COOKIES
Cookies, analytics and traffic data
Cookies are small text files which are transferred from our websites, applications or services and stored
on your device. We use cookies to help us provide you with a personalised service, and to help make our
websites, applications and services better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our
websites, applications or services which are deleted when you close your browser or leave your session
in the application or service) or persistent cookies (cookies which enable our websites, applications or
services to “remember” who you are and to remember your preferences within our websites,
applications or services and which will stay on your computer or device after you close your browser or
leave your session in the application or service).
We use the following different types of cookies:
Strictly necessary cookies
These are cookies which are needed for our websites, applications or services to function properly, for
example, these cookies allow you to access secure areas of our website or to remember what you have
put into your shopping basket.
Performance cookies and analytics technologies
These cookies collect information about how visitors and users use our websites, applications and
services, for instance which functionality visitors use most often, and if they get error messages from
areas of the websites, applications or services. These cookies don’t collect information that identifies a
visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only
use these cookies to improve how our website, applications and services work.
Functionality cookies
These cookies allow our websites, applications and services to remember choices you make (such as
your user name, language or the region you are in) and provide enhanced, more personal features.
These cookies can also be used to remember changes you have made to text size, fonts and other parts
of web pages that you can customise. They may also be used to provide services you have asked for. The
information these cookies collect may be anonymised and they cannot track your browsing activity on
other websites.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to
limit the number of times you see an advertisement as well as help measure the effectiveness of the
advertising campaign. They are usually placed by advertising networks with the website operators’
permission. They remember that you have visited a website and this information is shared with other
organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site
functionality provided by the other organisation.
Web beacons and parameter tracking
We also use cookies and similar software known as web beacons to count users who have visited our
website after clicking through from one of our advertisements on another website or in emails and to
collect details of any products or services purchased. These web beacons collect limited information
which does not identify particular individuals. It is not possible to refuse the use of web beacons.
However, because they are used in conjunction with cookies, you can effectively disable them by setting
your browser to restrict or block cookies.
IP Address and traffic data
We keep a record of traffic data which is logged automatically by our servers, such as your Internet
Protocol (IP) address, device information, the website that you visited before ours and the website you
visit after leaving our site. We also collect some site, application and service statistics such as access
rates, page hits and page views. We are not able to identify any individual from traffic data or site
statistics.
Find out more about the individual cookies and analytics technologies that we use.
Description Purpose
Google
analytics
Google Analytics uses « cookies », to help the website analyse how users use the websites,
applications or services. The information generated by the cookie about your use of the websites,
applications or services (including your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for the purpose of evaluating your use
of the websites, applications or services compiling reports on website activity for website operators
and providing other services relating to website activity and internet usage. Google may also
transfer this information to third parties where required to do so by law, or where such third
parties process the information on Google’s behalf. Google will not associate your IP address with
any other data held by Google. You may refuse the use of cookies by selecting the appropriate
settings on your browser or within the application, however please note that if you do this you may
not be able to use the full functionality of this website. By using our websites, applications or
services you consent to the processing of data about you by Google in the manner and for the
purposes set out above. To find out more, see “How Google uses data when you use our partners’
sites or apps”, (located at www.google.com/policies/privacy/partners, or any other URL Google
may provide from time to time).
To opt out of being tracked by Google Analytics across all websites
visit: http://tools.google.com/dlpage/gaoptout
How to disable cookies
You may be able to configure your browser or our website, application or service to restrict cookies or
block all cookies if you wish, however if you disable cookies you may find this affects your ability to use
certain parts of our website, applications or services. For more information about cookies and
instructions on how to adjust your browser settings to accept, delete or reject cookies, see
the www.youronlinechoices.co.ukallaboutcookies.org website.